Whatsapp us by left corner bubble or Email : cs@figsia.com

We accept different payment methods. Customers can select the "Alternative payment option" in check out page

Credit Card
PAYPAL
G-Cash
Grab (Some area)

All items are packed in protective box. If they are not in standard, please contact cs@figsia.com

More info

Please change your shipping address on Shopee when you use the coupon we provide to place your order.

Vat / Taxes are not included in the listed price in South East Asia.

The expected delivery date is about 7-12 days. When the figure is instock, we issue a coupon to your email for you to place an order on Shopee to offset the balance.

Shipping fee on Shopee is not included in the listed price in South East Asia.

If you have any questions about tracking, please consult Shopee customer service.

Figsia is using USD as official currency. We have checked the bank rate even you use the credit card , you can get better exchange rate comparing to the system provided (Shopify).

For preorder items, the estimated release date (on product page) is provided by the producer, sometime items will be delay more then 3 months.

Buyer may accept delay caused by producer.

However, we accept cash refund if delay over 12 months. 

Beside above situation all products and services cannot be canceled and refunded as cash if there is no any mistake of seller's information. (E.G wrong inventory amount / wrong sku etc.)

We can accept order refunded by Figsia shopee coupon in equivalent amount.

In emergence situation, we can resell your credit to others for helping you get back the cash but there is 10% admin fee.

Products are made with precision. Brute force may lead to a damage or fall of parts. 

Any breakage during play will not be available for after sales services. All cases will be reviewed case by case. Should any items arrive with defects, please retain all packing materials and products for further arrangement.