HELP DESK CORNER

How to use other payment methord ?

We accept different payment methods. Customers can select the "Alternative payment option" in check out page

Credit Card
PAYPAL
G-Cash
Grab (Some area)

Standard Packing


We will pack all items in box. If there is not in standard, please contact cs@lockertoys.com

More info

Changing Address


1. Following the steps in member center to update address.

2. If you have any already made order, please inform us by email after you have changed your address (Step.1).
We will double check the order reord to make sure your address of each order is updated. 
 

VAT / Taxes

Vat / Taxes are not included in the listed price in South East Asia.

Split Order


1. When the order includes instock item and preorder item which released date of some items delaying more than 30 days, we will ship all the on hand items first. The extra shipping fee will be paid by Figsia.

or


2. If there are enough coming order to support the extra shipping cost even the items all will be released within 30days. We will consider to split the shipping and rearrange the shipping time table.

Shipping

Price are including shipping. We will select the best way to you, they are inclduing semi-express / Express. All about 7-12 days

Currency and Points

Figsia is using USD as official currency. We have checked the bank rate even you use the credit card , you can get better exchange rate comparing to the system provided (Shopify).

Some customers still pay for their own curreny (E.G, GBP) and storing the credit until (USD) to enough to full pay a figure (= free figure checkout). 

So the discount still here and better usage when you are holding non-USD. 

Details:
Here

Order Cancel & Refund Policy

For preorder items, the estimated release date (on product page) is provided by the producer, sometime items will be delay more then 3 months.
Buyer may accept delay caused by producer.

However, we accept cash refund if delay over 12 months. 
Beside above situation all products and services cannot be canceled and refunded as cash if there is no any mistake of seller's information. (E.G wrong inventory amount / wrong sku etc.)
We can accept order refunded by F-points in equivalent amount. F-points can used for any product purchasing in Figsia.com

In emergence situation, we can resell your credit to others for helping you get back the cash but there is 10% admin fee.

After Sales Policy


Products are made with precision. Brute force may lead to a damage or fall of parts. 

Any breakage during play will not be available for after sales services. All cases will be reviewed case by case. Should any items arrive with defects, please retain all packing materials and products for further arrangement.